Refund policy
Welcome to FaithFit. We value your trust and aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Returns
Since all FaithFit products are made-to-order through our print-on-demand process, we only accept returns or replacements for:
- Damaged products
- Defective items
- Incorrect products received
- Printing errors
We do not accept returns for:
- Change of mind
- Color expectations due to screen differences
- Minor placement variations in print designs
Return Request Time
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the product
- A brief explanation of the issue
Requests submitted after this period may not be eligible for replacement or refund.
Refunds & Replacements
Once your issue is reviewed and approved, we will:
- Send a replacement product, or
- Process a refund to your original payment method
Refund processing times may vary depending on your payment provider.
Cancellation Policy
Orders can only be cancelled within 6 hours of placing the order. After production begins, cancellation may not be possible because products are custom-made.